Currently we only ship to UK destinations.

Since air is trapped between your head and the diaphragm it creates a pressure zone, and as the headphones shift with movement you may hear a slight crinkling sound from the diaphragm. This is a normal occurrence with planar magnetic drivers and is nothing to be concerned about, it's the sound of the thin diaphragm moving back and forth with the changes in air pressure.

Sometimes as the driver film stretches slightly with age, the sound can become more apparent, and sometimes it may also lessen again. This is mostly influenced by factors in your environment (such as temperature and humidity), and we don't have much control over whether or not this occurs.

One important note is that we strongly recommend exercising certain cautions when handling planar magnetic headphones: trapped air can create high pressure and sudden pressure changes could damage the diaphragms, and this is not covered by warranty. The same is true when you put the headphones on or take them off-- it's not a good idea to press them hard and fast against the head, so we recommend slow and steady movement to allow the air pressure to stabilize.

Have you tried switching the left and right of the cable or using another source to rule out a cable/source problem? (For EL-8s, you’ll need to flip the connectors so the L and R are on the outside. Otherwise the connectors can be damaged and this isn’t covered under warranty.)

If you've swapped the cable and the problem moves with it, the problem is either in the cable or the source. It it proves to be the cable you may need a replacement cable. If it stays in the same ear, we know the problem is in the headphones and you'll need to proceed with repairs either through us or via an international distributor.

If you bought through a dealer, we recommend contacting them for service assistance.

If you live outside the UK and purchased locally, we recommend contacting your dealer or our local distributor for assistance.

If you live outside the UK and the headphones were purchased from within the UK, please email us here and we’ll take care of you.

Any LCD-2s with serial number starting with 54 or higher should have Fazors. Any starting with 53 (and a few starting with 56 from the early days) will be a pre-Fazor model unless the drivers were serviced after the beginning of Fazor production, which began in January 2014.

 Any LCD-3s with serial number starting with 27 or higher should have Fazors. Any starting with 26 will be a pre-Fazor model unless the drivers were serviced after the beginning of Fazor production, which began in January 2014.

 To the best of our knowledge, all LCD-Xs and LCD-XCs should have Fazors installed, since those headphones were launched at the beginning of Fazor production in January 2014.

 The best way to check for sure is to feel for the Fazors inside the earcup: if you feel a flat metal stator plate with openings in it under the mesh, your headphones have no Fazors; if you feel the tips of triangles, those are the Fazors themselves.