Privacy policy

Audeze UK Privacy Policy

 Last Updated: 24.10.2025

 Our Commitment to Your Privacy

K & S Technology Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. We are the data controller for the personal data we collect when you use our website, audeze.co.uk.

This policy explains what personal data we collect, why we collect it, how we use it, and how we keep it secure. It also explains your rights under the UK General Data Protection Regulation (UK GDPR).

Our company details are:

Data Controller: K & S Technology Ltd.
Address: A4 Dolphin Way, Shoreham-By-Sea, BN43 6NZ

1. The Information We Collect

We collect the following types of personal data:

  • Identity and Contact Data: Your first name, last name, email address, billing address, and shipping address.

  • Transactional Data: Details about the products and services you have purchased from us.

  • Technical Data: Your computer's internet protocol (IP) address, browser type, and operating system. This is collected automatically as you browse.

  • Marketing and Communications Data: Your preferences for receiving marketing from us.

2. How We Use Your Data (Our Lawful Basis)

We are required by law to have a valid "lawful basis" for every way we use your data.

  • To Fulfil Your Order (Performance of a Contract): When you purchase from us, we use your Identity, Contact, and Transactional Data to process your payment, complete your transaction, arrange for delivery, and handle any returns. This is necessary to fulfil the contract we have with you.

  • With Your Explicit Consent: We will only send you email or SMS marketing (about our store, new products, and other updates) if you have clearly "opted-in" to receive them.

  • For our Legitimate Interests: We use your Technical Data to help us learn about our store's performance, prevent fraud, and keep our website secure. We may also use your contact information to send reminders for abandoned checkouts.

3. Marketing and Your Right to Withdraw Consent

Where you have given us consent to contact you for marketing, you can change your mind at any time.

How to Withdraw Consent:

You may withdraw your consent for us to contact you at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email.

  • Replying "STOP" to any marketing text message.

  • Contacting us by mail at the address provided in Section 11.

4. Who We Share Your Data With

We do not sell your personal data. To run our business, we share your data with trusted third-party service providers, including:

  • Shopify: Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you. Your data is stored on Shopify's secure servers.

  • Payment Processors: To securely handle your payment, we share your data with payment gateways (such as Shopify Payments, PayPal, etc.). Your credit card data is encrypted and handled in line with the Payment Card Industry Data Security Standard (PCI-DSS).

  • Shipping and Fulfilment Partners: We provide your name and shipping address to our courier partners so they can deliver your order.

  • Marketing Platforms: If you consent to marketing, we share your contact details with our email or SMS marketing service providers.

  • Legal Obligations: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. International Data Transfers

Some of our service providers (like Shopify) are based outside the UK. This means your personal data may be transferred and processed in other countries.

We ensure your data is protected by relying on approved legal safeguards:

  • To Canada (Shopify): Your data is transferred to Shopify in Canada. This transfer is covered by a UK "adequacy decision," which means the UK government has formally recognised Canada's data protection laws as providing an equivalent level of protection to the UK GDPR.

  • To the United States: For any providers based in the US, we ensure data is protected through approved transfer mechanisms, such as the UK-US Data Bridge framework or Standard Contractual Clauses.

6. How Long We Keep Your Data (Data Retention)

We will only keep your personal data for as long as is necessary for the purpose it was collected.

  • Order Information: We are required by UK tax law to keep your Transactional Data (related to orders) for 6 years after the end of the financial year in which your purchase was made.

  • Marketing Data: If you have consented to marketing, we will keep your contact details for this purpose until you withdraw your consent.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standard1s.

8. Cookies

Our website uses cookies to function. This includes cookies to keep track of items you put into your shopping cart. For full details on what cookies we use and why, please read our full Cookie Policy here.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights over your personal data:

  • The right to be informed: To know how we are using your data (which is the purpose of this policy).

  • The right of access: To request a copy of the personal data we hold about you.

  • The right to rectification: To have any inaccurate personal data corrected.

  • The right to erasure: To ask us to delete your data (this is not an absolute right and may be subject to legal/tax obligations).

  • The right to restrict processing: To ask us to limit the use of your data.

  • The right to data portability: To receive your data in a common format.

  • The right to object: To object to us using your data (for example, for marketing).

To exercise any of these rights, please contact us using the details in Section 11.

Right to Lodge a Complaint: If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can find their details at www.ico.org.uk.

10. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

11. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website.

12. Questions and Contact Information

If you would like to exercise any of your rights, register a complaint, or simply want more information, please contact our Privacy Compliance Officer via our contact form or by mail at:

K & S Technology Ltd.
A4 Dolphin Way,
Shoreham-By-Sea, BN43 6NZ
United Kingdom